Terms and Conditions for bookings made with Luxury Golf Collection.
When you make your booking you must pay a minimum deposit of £50.00 per person. A higher deposit may be required where we have had to arrange travel arrangements specifically for your holiday, or where additional terms have been imposed on us by suppliers. You will be notified of your deposit conditions prior to confirmation by us of your booking.
The party leader must be at least 18 and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. By paying monies to us, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions.
The party leader is responsible for making all payments due to us. You may make a booking only by telephone. Except as set out below, all telephone bookings will be provisional and will be held for 4 days pending receipt of your completed booking form and deposit/full payment as applicable. If your booking form and payment is not received within 4 days, the booking will automatically lapse. For telephone bookings where deposits are paid by credit/debit/charge card, the booking will be a firm one and a contract will come into existence once we give you verbal confirmation. We must receive the balance of the holiday cost not less than 2 calendar months before departure.If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges up to 100% of the invoice total in accordance with the cancellation charges set out below or as dictated to us by the venue you have booked. It is therefore very important to pay before the deadline. If you pay by credit card, we levy a 2% handling charge for each payment made by these means (no charge for debit card transactions).
If booking within 2 months of departure, the full cost of the holiday must be paid at the time of booking. Please check your confirmation account, tickets, final itinerary and all other documents you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later. When enquiring online, a rare instance may occur that your chosen hotel is not available. In this instance, we will offer you the option to change your holiday with relevant price decreases/increases, or an instant full refund of monies paid to us.
The price of your holiday is that shown on your confirmation invoice, and is fully guaranteed and will not be subject to any surcharges other than any consumer levy or other new tax, duty or levy being introduced or the rate or application of any existing tax, duty or levy being increased or extended. This guarantee is subject to the conditions of payment being adhered to. We do however reserve the right to increase or decrease the web prices at any time.
If You Alter Your Booking:
If you decide to alter any booking details after we have accepted your booking and providing we are informed not later than two months prior to departure, a £25 administration fee per change may be applicable.
If You Cancel Your Booking:
Amount of cancellation fee (shown as % of the total holiday price, excluding green fees and / or flights in certain instances):
90+ days = DEPOSIT
45 before travel = 50%
30 days before travel = 75%
15 days = 100%
If some members of your party are forced to cancel, cancellation charges will be levied. Remaining passengers in the party must pay any increased costs for the holiday (e.g. under-occupancy charges on rooms and/or transport arrangements)
It is a condition of our accepting your booking that you have adequate personal travel insurance. It is your responsibility to ensure any insurance policy you take out meets your particular requirements.
Changes & Cancellation By us:
Occasionally, it may be necessary to amend the arrangements you have selected and we reserve the right to do so at any time. Most of these changes are minor, but where they are substantial we will inform you as soon as is possible. A substantial change is one that we make to your holiday arrangements before departure that involves changing your hotel. You then have the choice of either: (a) accepting the changed arrangement as notified to you; (b) purchasing another available holiday from us (c) cancelling your holiday, which may incur some charges.
Compensation payments do not apply where performance of our contract with you is prevented by risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of schedules by suppliers and similar events beyond our control.
Please note all special requests clearly on the booking form at the time of booking. We will pass these on to the supplier(s) concerned.
We have taken all reasonable steps to ensure that proper arrangements have been made for the holidays offered to our customers and accept full responsibility for the quality of your holiday as confirmed to you. We luxury golf collection accepts responsibility for the acts or omissions of its employees, agents, suppliers and sub contractors whilst acting within the scope of or in the course of their employment, agency or contract of supply. In the event that you or a member of your party suffers illness, injury or death as a result of any negligence on the part of our staff, agents, suppliers or their employers, we accept full responsibility as understood in English Law. We will not be liable where this was caused by the act(s) and/or omission(s) of the person(s) affected or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. All holiday arrangements are subject to the conditions of the relevant supplier, some of which limit or exclude the supplier’s liability to you, usually in accordance with international conventions. You are deemed to have accepted these conditions when you pay your deposit.
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. We will advise you if we become aware of a major change.
When you book your holiday, we will ask you for your preferred Tee Times. We will then pass on your request to any of our officers overseas or direct to the golf courses, who will do their best to obtain tee times as close as possible to those requested. The golf included with each holiday may be changed to other courses due to non-availability of the requested course and the difference in price will be charged or refunded. Once we have received confirmation of your times from the golf clubs, we will notify you in writing.
1. Amendments and cancellations to confirmed golf within 30 days of departure may be subject to 100% cancellation charges.
2. Once your golf times have been confirmed by the golf clubs, we reserve the right to charge an amendment fee if you decide to change them.
3. Vouchers will be issued for green fees paid to us. These will be dispatched with travel documents or provided in resort and should be presented at the golf club a minimum of 20 minutes prior to play commencing.
4. Unused vouchers will not be refunded unless course closure has prevented play. In such cases written confirmation from the club concerned or our local representative is required before a refund can be made. This also applies to tee-times booked for the arrival day if unable to play due to delays etc.
5. Local golf taxes, golf insurance and federation fees, caddy tips, if applicable, are payable by you direct to the golf club.
6. Most golf courses now require a valid handicap certificate. It is your responsibility to ensure that a valid certificate is available for presentation locally if required and that your handicap meets with the requirements of the particular courses you wish to play.
7. Where you request specific start times we will endeavour to arrange these. We reserve the right to vary both the start times and courses after they have been confirmed. Golf course management reserve the right to change tee-times at their discretion without prior notification. You are therefore advised to check in resort in advance.
8. Many courses only permit play as 4 ball games and golfers booking in smaller parties may be teamed up where necessary.
9. Unless otherwise stated as part of your invoice all golf trollies, carts / buggies are not included in the cost.
10. We cannot be held responsible for the actual playing condition of courses, including changes caused by periodic course maintenance. We tell the courses to advise us of any planned maintenance but this does not always happen. We will notify you if your round coincides with maintenance that we are aware of. We will always be honesty with you about this.
11. We cannot be held responsible for any accident occurring while playing golf, or taking part in any other sporting activity. It is essential that you have Travel Insurance with sufficient specific golf and sports cover to include public liability while playing.
12. We cannot be held liable for non availability of buggies or caddies at golf courses. These should be requested at the time of booking.
13. In cases where we have invoiced incorrectly, we reserve the right to correct the client’s invoice to what was quoted. This does not affect the cancellation terms and conditions.
If You Wish To Passports/Visa Complain:
Should you have a complaint, you must discuss it at the time with the hotel, golf course or transfer company and email them the complaint as well ( please cc us into this email as well ). We are unable to consider complaints or claims for compensation if we have not been notified during your stay. All complaints must be received in writing within 14 days of you departure from the hotel.
Dress codes and Behaviour.
When you book with Luxury golf collection you take full responsibility for any damage or loss caused by you or any member of your party to any of the venues property or facilities . Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Inclement Weather Policy
As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.
In the event of this happening our Inclement Weather policy is as follows:
If you request us to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf break; however price supplements may be incurred depending on when your break is re-booked for. No refunds are available under any circumstance for cancellations made due to course closure.
During your golf break:
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf in certain locations at certain times of year. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course and not us.
If you are unable to play golf on your break due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter breaks the golf element is considered complimentary.
Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
We cannot be held responsible should inclement weather prevail.
This guide covers passports and visa requirements for the countries where we operate our golf holidays. It is guidance only and you should check your individual requirements with the Foreign & Commonwealth Office at www.fco.gov.uk.
British Citizens must have a full British Passport in order to travel to all destinations where we operate our golf holidays.
For the Republic of Ireland, British Citizens are permitted to show another form of photographic identification such as a driving licence to enter, however, as most ferry companies and airlines flying from the UK to the Republic of Ireland will require you to have your passport with you, we strongly recommend that you take your passport with you in any event.
For many of our destinations, passports must be valid for at least six months from the date you exit the destination country, so please ensure you have enough validity on your passport. In addition, when travelling to our Worldwide destinations, we advise that your passport contains a minimum of two or three blank pages, as this is often an additional requirement. You should check minimum validity requirements for your destination country with the Foreign & Commonwealth Office in plenty of time before your travel date.
Please note that a full British passport presently takes approximately 6 weeks to obtain. If you or any member of your party is 16 or over and do not yet hold a British passport, we recommend that you apply for one at least 6 weeks before your holiday.
No visas are required for British passport holders for our European breaks, except for breaks in Turkey which require a 90 day visit visa and which can be obtained either on entry for a payment of £10 in cash or in advance from the Turkish Consulate in London. Turkish visit visas are valid for multiple stays up to a maximum of 90 days in a 180 day period.
The following is a guide to visa requirements in the countries included in our Worldwide breaks:
British nationals do not require entry visas to Morocco for visits of less than three months. You should ensure you get your passport stamped on arrival in Morocco.
Only stays of 90 days or more require a visa.
British passport holders do not require visas for a stay of three months or less.
United Arab Emirates (Dubai)
A 30-day visa is given on arrival in the UAE.
Most British passport holders can visit the US for up to 90 days under the US Visa Waiver Programme. To travel under the Visa Waiver Programme you must obtain an advance approval for travel by applying online to the Electronic System for Travel Authorisation (“ESTA”) at least 72 hours before travel. If you do not apply for an ESTA you will be refused travel. To apply online or to find out more information, go to the official ESTA website atwww.esta.cbp.dhs.gov. The travel authorisation is valid for two years or the validity of the holder’s passport (whichever is shorter). There is a nominal per person charge for an ESTA and all payments must be made be credit card. If you don’t have internet access, a third party such as a relative or travel agent, is permitted to apply for the ESTA for you.